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Building trust with customers is key, of course. But how do you do that?

This is a preview of a research report  from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here . Current subscribers can read the report here . Business Insider Intelligence Smart speakers comprise one of the fastest-growing device segments in the consumer technology market today. Ownership levels have nearly doubled from early 2017 to summer 2018.  With this rapid growth, there are a few pivotal questions that both companies looking to develop and sell smart speakers as well as those looking to sell products, deliver media, and offer access to services like banking over these devices need answers to in order to craft successful strategies. In particular, they need to know who is and isn’t buying smart speakers, and what consumers who own smart speakers are actually doing with them.  See the rest of the story at Business Insider See Also: More Google-powered speakers ...

The EU just gave the search giant another multibillion-euro fine. This morning, the European Union slapped Google with a €1.5 billion fine, which comes to a little over $1.7 billion. This latest fine was over its antitrust practices with its advertising business. Read Full Story

They started with one employee. By year three, they had 70.

Don’t feel bad that you can no longer remember state capitals. The ability to forget certain things may actually improve your decision-making process in other areas. Relying on your smartphone or computer to find an answer can sometimes feel like using a crutch, but you shouldn’t worry that you’re no longer challenging yourself. Globalization and digitalization have made work increasingly complex, and information can quickly become outdated. The ability to forget certain things may actually improve your decision-making process in other areas, according to a new study from the University of Münster published in the Ergonomics journal. Read Full Story

In the wake of revelations about Yang’s investment business reportedly offering to sell access to Trump and his family members, her mentor at the Asian GOP offers a different account of her role. Late last week, it was reported that Li “Cindy” Yang, the Florida woman who used to own the infamous massage parlor where New England Patriots owner Robert Kraft allegedly solicited prostitution, has played a prominent role at the highest levels of political power— running an investment business that offered to sell Chinese clients access to President Trump and his family,” being “ an officer of two groups with ties to China’s Communist government,” and arranging “for a group of Chinese business executives to attend a paid fundraiser for President Donald Trump.” Read Full Story

Compliance will be an increasingly challenging business issue in 2019. Consider the 'Office of Compliance' that Xerox already has to deal with the complexity.