Internet Business News

Dr. Jason Wersland describes his invention, the Theragun, and provides inspiration for entrepreneurs.

The us/them mindset of most corporate customer service is simple: When you can, get it over with. If at all possible, evade responsibility. Which means that when things go wrong, you’ll likely encounter a legalistic mentality that begins and ends with, “it’s out of our control.” There’s an alternative. It begins with understanding the economics of loyalty. Saving a customer is ten times more efficient than finding a new one. If it costs an airline $1,000 of marketing and route development to acquire a first class business traveler, it’s worth at least $10,000 in customer service to keep one. And that means that an extra ten minutes on the phone clocks in at a high value indeed. And it continues with a simple tactic: Instead of defining the minimal legal requirement, outline the maximum possible action you could have taken. “You’re right ma’am, that was a terrible situation. And we could have alerted you in advance that the p...

Your data, private information, and finances are under attack. These are the key ways to fight back. High-profile data breaches at companies like British Airways and Marriott get a lot of media coverage, but cybercriminals are increasingly going after community groups, schools, small businesses, and municipal governments . Just in the Midwest, hospitals , libraries , voter registration systems , and police departments have fallen victim to one type of digital hijacking or another. Cybercrime is not just a concern for corporate technology departments. Schools, scout troops , rotary clubs, and religious organizations need to know what to look for and how to handle it. As the academic director of a new cybersecurity clinic at Indiana University, I’ll be helping to lead students and faculty members in teaching local, county, and state government agencies, not-for-profit organizations, and small businesses how to improve their cyber hygiene. They’ll learn how to better m...

Shutterstock Snapchat doesn't have a direct unsubscribe button for accounts and publications you've subscribed to within the Discover page, but it is still easy to unsubscribe in a few steps.  You can unsubscribe on Snapchat by tapping and holding down on a story from the account or publication you want to unsubscribe from, and toggling off the subscribe option.  Visit Business Insider's homepage for more stories . If you've found yourself looking for an "unsubscribe" button for an account or publication you subscribed to on the Discover page on Snapchat , don't worry: It's not you, there is no such button within the app.  However, that doesn't mean you can't unsubscribe if you're no longer interested in whatever that publication or account is creating. The steps you'd take to do so are ever so slightly less obvious than you might imagine. See the rest of the story at Business Insider NOW WATCH: How Area 51 became the center of...

Success only evolves if company tech does.

This is a preview of a research report from Business Insider Intelligence , Business Insider's premium research service. This report is exclusively available to enterprise subscribers. To learn more about getting access to this report, email Senior Account Executive Chris Roth at croth@businessinsider.com , or  check to see if your company already has access .  New data shows that mobile features have become a key factor that customers weigh when choosing a bank.  Business Insider Intelligence In Business Insider Intelligence's second annual Mobile Banking Competitive Edge study, 64% of mobile banking users said that they would research a bank's mobile banking capabilities before opening an account with them. And 61% said that they would switch banks if their bank offered a poor mobile banking experience. See the rest of the story at Business Insider See Also: Bottomline's new suite of commercial banking solutions includes AI and open bankings APIs FIS is set to i...

Federal Trade Commission chairman Joe Simons told Bloomberg he's willing to break up the major US tech firms if necessary, the first sign that US regulators might take drastic action against Silicon Valley. "It's not ideal because it's very messy. But if you have to you have to," said Simons. The FTC is currently investigating Facebook over antitrust concerns. Visit Business Insider's homepage for more stories. The chairman of the Federal Trade Commission has sounded a warning bell, saying he'll break up big tech companies if he has to. FTC chairman Joe Simons told Bloomberg in an interview on Tuesday that breaking up over-dominant tech companies could be an option. See the rest of the story at Business Insider NOW WATCH: How Area 51 became the center of alien conspiracy theories See Also: Facebook reportedly called off talks to buy Houseparty over fears a deal would attract unwanted antitrust scrutiny 12 former Facebook insiders who ditched the c...