The AI-powered airport of the future is full of promise–and peril, writes Teague futurist Devin Liddell.
The first biometric airport terminal is already up and running, thanks to Delta’s collaboration with U.S. Customs and Border Protection, the Transportation Security Administration, and Hartsfield-Jackson Atlanta International Airport. Similar systems are now operational at Dubai International Airport, at least for first- and business-class passengers. While groundbreaking, these systems—powered by artificial intelligence—are early exemplars of the emerging technological transformation of airport and airline operations. They are working preludes to artificial intelligence’s eventual forays throughout the passenger experience. Part of these forays will be driven by technology; we’ll have increasingly smarter and capable tools for independently managing enormous complexities and creating new efficiencies. Another part will be driven by new competitive pressures; in the face of autonomous vehicles that will offer compelling alternatives to flying, the future of air travel will require robust improvements.
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